Flight Operations Support Officer

Job Description

JOB TITLE: Flight Operations Support Officer
REPORTING TO: Flight Support Manager
DIVISION / DEPARTMENT: Flight Operations
SALARY: £45,000
LOCATION: Head Office, Hampton Wick

Role Purpose:

Assisting DFO and Flight Support Manager in the safe and efficient planning of Operations with regards to Flight Planning and Performance. Deputize to the EFB ( Electronic Flight Bag) Administrator role ensuring EFB effectively supports the aircraft  operation, reliably, is safe, compliant, resilient and consistently efficient for operations.

Key Accountabilities & Responsibilities of the role:

  • Provide technical support as required to OCC and Ground Operations with regard to flight planning and performance.
  • Provide input to Commercial for route viability and performance with regard to route and airport planning.
  • Assist in the management of all suppliers for flight support including electronic documentation, navigation, performance, databases etc.
  • Provide input to Route and Airfield analysis execution and briefing production.
  • Assist in the production and maintenance of Aircraft Navigation and Terrain database according to route network.
  • Liaise with Flight Support Manager and crew on matters of efficient operations and changes to route and airport planning.
  • Provide technical support or input to flight safety investigations
  • Deputize for the role of EFB Administrator
  • Assist in the administration of the EFB system.
  • Support the updating of any relevant sections of the Operation Manuals and/or Local Procedures Manuals.
  • Assisting in managing data updates in accordance with relevant update cycle.
  • Assisting in managing Flight Operations aspects of Weight and Balance
  • Support the maintenance and management of documentation related to AOC and associated operational approvals, including carriage of necessary documents on board aircraft.

Key skills , knowledge, Experience required: (i.e. those required to fulfil the role, including qualifications):

  • Minimum 5 years of experience in Worldwide Aircraft Operations or Commercial Pilot License.
  • Operational experience of aircraft performance and navigation in an airline environment.
  • Experience and a good working knowledge (at a ‘user’ and administration level) of the approved system hardware, Operating System, and operational applications and the appropriate regulatory requirements related to the use of EFB systems.
  • Experience and knowledge of EFB Policy and Procedures as well as the EFB regulations applicable under the Competent Authority.
  • Educated to A level standard or similar with excellent all-round communications skills.
  • Team Player with excellent planning & organisation skills.

Our Values underlined by our behaviours:

Any additional relevant information:

The role is based at Hampton Wick with some working from home with occasional travel as required to 3rd party training providers and operational bases. 

Do you have any other questions?